- Terms and Conditions
Terms and Conditions
Customer Agrees: Customer hereby agrees to and acknowledges the following terms: GreenBee Landscape LLC guarantees that all orders are carefully packed and handled in a manner that optimizes the safe delivery of the plant products or garden accessories to your location. If your product arrives damaged, please contact customer service at GreenBee Landscape LLC within 48 hours of receipt. If we are currently out of stock of that item, we will gladly offer a refund or substitute, or you may wait until the next shipping season for your area.
Condition of Sale: After you submit your order and the checkout process is completed, your credit card is charged immediately. Customer agrees that their order will be delivered without requiring a signature. Our delivery personnel will leave the plant material or garden accessories unsupervised unless other arrangements are made with us by the customer.
Wrong Item: We are very careful to label varieties true to name, and we will replace the product if we have sent the incorrect plant or garden accessory. We will not refund the purchase price of the plant or garden accessory, but we will replace the plant or garden accessory at our expense. Customer acknowledges that they understand the plant type or garden accessory they are purchasing as posted on each product page at www.greenbeeindiana.com. Greenbee Landscape LLC will not replace or refund any items where the customer purchased the wrong plant or garden accessory type. In the unlikely event that your order arrives missing an item please contact GreenBee Landscape LLC within 48 hours of receipt of the order and we will redeliver. We don't offer refunds on trees, shrubs or flowers, but if the missing item is out of stock, customer may substitute for a tree, shrub or flower of comparable value.
Canceling An Order: Requests for cancellation must be made by calling 317-670-3905 or emailing email@example.com during normal business hours. Orders cancelled on day of delivery or after product has been shipped will be charged 40% of the purchase price. Large orders may incur a higher cancellation fee. Orders CANNOT be cancelled after the order is delivered.
Returns: All sales are final. In the event that a delivery is refused, GreenBee Landscape LLC may, in its sole and absolute discretion, accept the returned plant material or garden accessories, provided, that the same is in "like-new condition," and is saleable. We do not refund or pay shipping costs to customers to return their plants or merchandise to us. In the event that GreenBee Landscape LLC accepts returned merchandise, it will assess a restocking fee equal to 40% of the purchase price for the order, together with all shipping charges. GreenBee Landscape LLC shall not, in any event, be required to grant a credit for merchandise returned to it if such merchandise is not, in the sole and absolute discretion of GreenBee Landscape LLC, re-saleable. Since plants are perishable, no returns will be accepted past thirty days from delivery or on material that has been planted.
1 Year Guarantee on Trees Purchased and Planted By GreenBee Landscape LLC: As with all living plants, it is virtually impossible to achieve a 100% survival rate. That's why GreenBee Landscape LLC offers a 1 year one time only limited replacement warranty on all trees purchased and planted by GreenBee. Garden Accessories and other plant products such as shrubs and flowers do not qualify. Any destruction of plants resulting from livestock, drought, insecticides or herbicides, fires, floods, etc. are not covered. Guarantee does not include delivery / shipping cost for garden accessories, but does cover delivery / shipping cost for plant replacements. Customer must call 317-670-3905 or email firstname.lastname@example.org for warranty claims.
Plant Information: Growth rates that are listed on our web site are estimates based upon historical data and assume optimum growing conditions. GREENBEE LANDSCAPE LLC DOES NOT MAKE ANY WARRANTY, EXPRESS OR IMPLIED, AS TO THE PRODUCTIVITY OF OUR PRODUCTS, AND GREENBEE LANDSCAPE LLC IS NOT RESPONSIBLE FOR NORMAL CROP FAILURES, DAMAGE WHILE IN STORAGE IN YOUR POSSESSION, INJURY DUE TO FROST OR NATURAL CAUSES BEYOND OUR CONTROL. Growing plants require a suitable site, compatible environment, and care to prosper, and these are conditions beyond our control. Customer agrees, by accepting these terms and conditions, that the images used on www.greenbeeindiana.com product pages, are representative of what the product they purchased may look like when it reaches the age of maturity, and is not a specific representation of what they will be receiving with their order.
Loss Claims: If your order arrives damaged, you must contact GreenBee Landscape LLC within 48 hours as stated above. If you have properly cared for (as posted on our site) your newly planted trees, shrubs or plants, and are within the guarantee period, and you experience a loss, call 317-670-3905 or send an email to email@example.com. GreenBee Landscape LLC will either issue a one time store credit (valid for one year) for the cost of any shrub or flower that dies during our guarantee period, or replace the plant at GreenBee Landscape LLC's sole discretion. In the case of a tree purchased and planted by GreenBee, no store credit or refund will be given, and it will be replaced one time only. GreenBee Landscape LLC will only replace the tree, shrub or flower one time. In the event that the plant, tree or shrub that you purchased is not available, GreenBee Landscape LLC will provide a similar categorized item (ie. tree for tree, shrub for shrub, perennial for perennial, etc). GreenBee Landscape LLC will not, in any event, refund or credit the purchase price for the original product for a tree. GreenBee Landscape LLC may request pictures (print or digital) of the claimed materials. NOTE: Our guarantee does not cover plants that are planted in a Growing Zone not recommended for the plant. Zones are posted on our USDA Hardiness Zone Map page.
EXCEPT AS SET FORTH ABOVE, GREENBEE LANDSCAPE LLC DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF FITNESS OR MERCHANTABILITY, REGARDING ANY PRODUCT PURCHASED FROM GREENBEE LANDSCAPE LLC SPECIFICALLY DISCLAIMS ANY AND ALL SUCH WARRANTIES. THE REMEDIES SET FORTH ABOVE CONSTITUTE THE SOLE AND EXCLUSIVE REMEDIES AVAILABLE TO YOU. GREENBEE LANDSCAPE LLC SHALL NOT, IN ANY EVENT, BE LIABLE FOR DAMAGES IN AN AMOUNT GREATER THAN THE ORIGINAL PURCHASE PRICE OF ANY PLANT, MATERIAL, SERVICE PROVIDED OR GARDEN ACCESSORY MERCHANDISE.
All prices are subject to change without notice.